Terms & Conditions

  1. Refunds on returns are applicable to website / mail orders only. Purchases made directly at a fair or sale can be exchanged or a credit note issued.  Sadly we are unable to accept returns on international orders where any duties or taxes are due.
  2. All returns must be within 7 working days of receipt via writing or email. Upon receipt of goods in their original condition if a webiste or mail order a refund will be made within 7 days. The customer is responsible for the cost of return delivery.
  3. We are not able to accept returns on made to measure orders or any orders made up for sizes over size 18.  If the garment is returned after 7 working days, a credit note will be issued and valid for 1 year. 
  4. Orders will be dispatched within 21 days. Usually however we are able to dispatch within a week. However at certain times when working to maximum output we retain the right to delay delivery to a date convenient to us the Supplier.
  5. Once an order for a product to be specifically made for a client is placed it is not possible to cancel this order.
  6. Payment. Credit/Debit Card details will be taken at time of the order and payment plus delivery costs will be deducted.
  7. Prices are inclusive of 20% VAT and quoted in Sterling.
  8. Due to the nature of the material/product prices may unavoidably be subject to change.
  9. For Insurance purposes we recommend postage by Special Delivery available through the Post Office. Returned garments remain the property of the customer until signed for and received by us.
  10. We recommend that all garments are Specialist Dry Cleaned. We cannot accept responsibility for any Items damaged by misuse or by cleaning other than by our recommendation.
  11. Natural Materials All Tanning abides by EEC Rules and Regulations. We cannot be responsible for movement of colour In the darker skins or texture differentiation between batches of skins.
  12. We will endeavor to supply all goods within the above Terms. All garments are subject to availability. Due to the nature of the product and circumstances outside of our control it may not be possible to fulfill all orders.
  13. Custom and tailored garments are NOT subject to long distance selling regulation returns.